FAQ
Common Questions
Who can become a member?+
Membership depends on the eligibility rules of the selected active scheme.
How do I find my Member ID?+
Your Member ID is provided after registration. Use the secure member login or contact the foundation if you need help.
How are benefits decided?+
Eligibility and benefits are processed according to the applicable scheme and approved program rules.
How do I pay an installment?+
Eligible members can use the payment options made available through the member or authorised collection process.
What happens if an installment is overdue?+
Overdue installments are handled according to the applicable membership and scheme rules.
How can I reset my password?+
Use the Forgot Password option on the login page and complete the registered-mobile verification process.
How can I contact the foundation?+
Use the official contact details or contact an authorised foundation agent for assistance.
