FAQ

Common Questions

Who can become a member?+

Membership depends on the eligibility rules of the selected active scheme.

How do I find my Member ID?+

Your Member ID is provided after registration. Use the secure member login or contact the foundation if you need help.

How are benefits decided?+

Eligibility and benefits are processed according to the applicable scheme and approved program rules.

How do I pay an installment?+

Eligible members can use the payment options made available through the member or authorised collection process.

What happens if an installment is overdue?+

Overdue installments are handled according to the applicable membership and scheme rules.

How can I reset my password?+

Use the Forgot Password option on the login page and complete the registered-mobile verification process.

How can I contact the foundation?+

Use the official contact details or contact an authorised foundation agent for assistance.